Frequently Asked Questions
How do I receive a new item? Can I just exchange it?Gagan GroverThe quickest way to receive a new item is to simply re-order it as you did on your previous order. This will place your order in the system, and your card/account will be charged. When the return is received from the original order, you will then receive a credit.
How long shipping takes to Unites States?Gagan GroverOur standard shipping is always free. it can take between 12-20 days for your order to arrive from the day you placed your order. We do provide expedited shipping service at additional cost. Please ask us for rates for our expedited service during checkout.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?Gagan GroverFitntoned accepts payment by PayPal, MasterCard, Visa, and Amercian Express.
Who pays return shipping cost? Will I be credited for initial shipping costs?Gagan GroverIf you return an item(s) that is damaged, defective or any error on our part, your initial shipping costs may be credited at our discretion. If you return an item for any other reasons, including ordering the wrong size, you will be responsible for all shipping costs including returns, original order and subsequent orders.